About Us

We are a specialized recruitment firm committed to supporting startups and enterprise-level businesses nationwide. Our mission is to foster growth by identifying and attracting exceptional talent for our clients. Our client, an award-winning trailblazer in the hospitality sector, consistently raises the bar with their exceptional standards and accomplishments.

Position Overview

As a Customer Service Representative, you are the primary point of contact for our valued customers. Your role is pivotal in nurturing and sustaining positive customer relationships. You will introduce key products to customers and provide friendly and efficient support over the phone.

Perks & Benefits:

Competitive pay: $20 per hour plus a quarterly bonus ($1,000-$5,000)

Full benefits package: medical, dental, vision, 401K, PTO, and travel benefits

Remote work opportunity (Must reside in Utah)

Start Date: 10/23 or 11/27

Comprehensive 5-6 week paid training, Monday to Friday, 8 AM to 5 PM

Your Responsibilities As a Customer Service Representative:

As the face of our company, create memorable experiences for our customers

Go the extra mile to exceed guest expectations through seamless reservation and sales processes

Respond to inquiries and address concerns with empathy and a solution-focused approach

Ensure the quality and accuracy of bookings to maintain the integrity of our product

Guide guests through the entire journey, from inquiry to post-sale, including booking, generating invoices, and follow-ups

Keep the database updated, accurate, and verify client information, making necessary corrections

Quote prices and payment terms, and promote sales through outbound calls and a personalized sales process

Build strong customer relationships by understanding their needs and delivering exceptional service

Continuously seek opportunities to promote and sell vacations based on customers’ travel history and preferences

Provide regular updates and excel in customer service, both before and after travel

Stay knowledgeable about our company, the industry, and destinations to best serve and inform customers

Manage multiple databases and computer systems efficiently

Your Experience:

Intermediate experience with MS Suite

Previous experience in customer service, front desk, or administrative assistant roles is strongly preferred

Proficient in communicating with both internal and external customers

Comfortable with outbound calls

Must be located in Utah

We are an equal opportunity employer and base all employment decisions on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

About Us

We are a specialized recruitment firm dedicated to partnering with startups and enterprise-level companies across the nation. Our mission is to foster growth by identifying and attracting exceptional talent.

Employment Type: Full-Time

Why work for them? 1 word… CULTURE. I’m talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked “Top 25 happiest places to work”. Apply today and see what they’re all about.

Responsibilities:

• Develop customer success metrics and execute account strategies
• _Build trust with customer accounts through open and interactive communication
• _Schedule and attend virtual meetings using Zoom and other platforms
• _Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals
• _Present to families different benefits programs, enroll new clients, and open new accounts.
• _Oversee and prioritize each customer in your portfolio

Qualifications:

• Must have a passion for helping others
• _** MUST BE A US OR CANADIAN CITIZEN **
• Proven ability to work as a productive team member
• _Excellent communication and interpersonal skills
• _Self-motivated team player, proficient in multi-tasking
• Proficient with computers and Zoom preferred but not required
• _Ability to form and grow solid relationships with your client accounts

Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.

We are a global group of people that are not only passionate about our work but about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.

The Sales Support Coordinator position is an amazing opportunity to join a flourishing organization, grow with the role and make an impact. The role requires you to be able to balance multiple tasks simultaneously by leveraging your dynamic interpersonal skills and goal-oriented attitude as our clients’ first point of contact with our company. You will field incoming communication from interested customers and existing clients, asking pertinent questions in order to facilitate a referral to the appropriate parties. Responsibilities include additional clerical support duties as needed and as applicable, primary ownership of projects and/or tasks. Comprehensive training is provided.

What You’ll Do

• Handle high volume inbound calls from prospective and existing Sellers
• Quickly, clearly, and professionally communicate with sellers on a regular basis to understand their questions, providing accurate and timely information and solutions in response
• Work cross functionally between our Account Executive and Auction Manager teams to support a seamless seller experience from start to finish
• Work in tandem with our Operations Team to ensure all item updates are appropriately communicated and all follow through is taken
• Prioritize your time according to the impact of the issue on the Seller’s account and effectively provide solutions to issues or concerns in a timely manner
• Identify new and better ways of solving problems that improve our product, our processes, and our Seller experience

Who You Are

• A customer service guru, passionate, proactive, and adaptable with the ability to work in a startup, fast-paced, and team environment under tight timelines
• A strong, and kind communicator with professional direct verbal & written skills
• Ability to work cross functionally with different teams and company stakeholders
• Highly organized with the ability adapt to changing business needs and ability to manage multiple moving parts
• Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and are willing to take full ownership over Seller Support

What You Have

• 1-2 years of professional experience in a customer service or customer experience role
• High School Diploma or equivalent
• Customer service mindset focusing on client success while operating in a fast-paced, fluid operating environment
• Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed
• Proven front-office experience handling high incoming call and email volume
• Familiarity with MS Office/Google Apps Suites and CRM platforms (i.e Salesforce, Hubspot) preferred

What We’ll Give You

• A supportive, inclusive atmosphere in an organization that values your contributions
• Opportunities for personal and professional growth through work experience and mentorship
• An attractive and equitable compensation package, including salary and stock options
• A generous benefits program featuring generous paid time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks (i.e. free therapy sessions, discounted pet insurance) and so much more

Responsibilities

Provide excellent customer service to international wholesale, retail, and e-Commerce customers

Process orders and resolve customer issues in a timely and efficient manner

Build and maintain relationships with customers

Respond to customer inquiries via phone, email, and fax

Enter customer orders with defined policies and procedures

Process order changes and cancellations

Clear order logs

Provide support for process improvement, cost reduction, and service improvement initiatives

Leverage Brand Ambassador training to build internal and external business relationships

Qualifications

High school diploma or GED required, 2-4 year degree preferred

A minimum of two years total work experience is desired – typically 1+ years of customer service experience required; 2 years preferred

Fluent French

Basic Microsoft office functionality required to be successful in this position

Completion of internal Brand Ambassador Program required within first 12 months of employment

Benefits

Competitive salary

Health, vision, and dental insurance

401(k) with company matching

Paid time off

Tuition reimbursement

Employee discount program

Why Work Here?

We are a company that is committed to our employees and our customers. We offer a competitive benefits package and a supportive work environment. We are also a company that is growing and evolving, and we offer our employees opportunities for advancement.

Additional Information

This is a full-time position with a competitive salary and benefits package. The company is an equal opportunity employer and values diversity at its company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: Full-Time

Our client, a financial technology company, is seeking a smart individual to join their Accounts team and provide customer support. As a member of the team, you will ensure that users receive excellent assistance and support for any questions or needs they may have related to our client’s product. Your warmth, competence, and understanding will help maintain a positive customer experience.

Responsibilities

• Respond to user inquiries via chat, email, and phone
• Handle user account requests, including application processing, card disputes, missing payments, and card shipments
• Educate customers on how to effectively use our product and collect user feedback for improvement
• Identify and address systemic flaws that may cause user issues
• Collaborate with the engineering team to troubleshoot and resolve technical problems
• Communicate user needs to our client’s partner banks and contribute to the enhancement of their products and processes
• Create and update help articles and FAQs
• Familiarize yourself with our internal tools and suggest enhancements
• Implement processes to improve efficiency in your role
• Assist with compliance and other customer-related tasks
• Develop and maintain strong relationships with users
• Support the growth of our client’s customer support and operations infrastructure

Requirements

• A Bachelor’s degree or equivalent
• Demonstrated empathy and understanding for customers
• Strong competence in dealing with customer queries
• Ability to uncover underlying needs and provide appropriate solutions
• Proficient in translating technical or complicated banking terms into user-friendly communication
• Interest in automating tasks and improving efficiency
• Organized and adept at managing multiple priorities
• Confident in communicating with startup professionals through diverse channels
• Resourceful in finding creative solutions within constraints
• Ability to maintain a pleasant manner even in difficult situations
• Appreciation for the power of language

Compensation

The total rewards package for this position includes a competitive base salary, equity (stock options), and benefits. Salary ranges are based on industry standards and may vary depending on experience, expertise, and location.

• For US employees in the New York City or San Francisco Bay area: $60,000-72,000 USD
• For US employees outside of the New York City or San Francisco Bay area: $53,000-65,000 USD
• For Canadian employees (any location): CAD 55,000–65,000

To apply for this position, please submit your resume and cover letter. We look forward to reviewing your application.

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Disclaimer:

Swooped isn’t the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.

We are hiring now! Apply today to be considered for one of our virtual hiring events. Embrace your passion to help others and connect people with the care they need.

Upcoming Virtual Hiring Events

Tuesday 10/24 – 8:30am to 6:30pm CT

Wednesday 10/25 – 8:30am to 6:30pm CT

Thursday 10/26 – 8:30am to 6:30pm CT

Tuesday 10/31 – 8:30am to 3pm CT

Wednesday 11/1 8:30am to 6:30pm CT

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
• Present a positive, professional, and high energy approach to clients, health plan members, and team members
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
• Report member complaints and escalations immediately to Member Engagement Managers
• Participate in peer side-by-side coaching as needed
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

We Are Looking For Someone With

• 2+ years general work experience OR 1+ year call center experience required
• High School Diploma or equivalent is preferred but not required
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
• A desire to work in an efficient, results-oriented outbound call center environment
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
• Good communication skills, friendly and conversational
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
• Strong computer skills and the ability to use multiple systems at the same time, while making calls
• Proficiency in the English language

Benefits

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions Of Employment

Successful completion of background check is required for this position.

About Us

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

This Consultant will have the opportunity to lead a team of 1 – 5 direct reports.

To be successful as a Client Service Consultant on the Midmarket National team, you must possess and be able to:

• Provide superior service leadership through exceptional management of all aspects of content delivery for clients, including Client Satisfaction measurements.
• Accountable for building rapid rapport with key client contacts and across functions within the highly matrixed Circana organization.
• Responsible for ensuring flawless and timely delivery of all model updates and restatements and seeking improvements in data quality.
• Look for opportunities to increase client satisfaction with database reporting related to continuous updates within the databases including new item additions, and executive-level reporting analysis, and provide greater efficiency.
• Lead effective problem-solving with client and internal teams.
• Manage to ensure project requirements are successfully executed.
• Comfortable training and mentoring expanded team on Circana Solutions.
• Create indispensable, long-term, solution-focused consultative partnerships; Establish trust based on demonstrated commitment to quality and service.
• Coordinate client solutions across multiple Circana functions (i.e., Client Insights, Analytics, Technology Consulting, etc.)
• Be versed in the Unify platform and all of its current functionality, as well as report design best practices.
• Provide leadership on finding efficiencies across the team (ways to enhance service excellence, improve client satisfaction, cost savings, productivity, etc.).
• Identify and develop new service opportunities with client contacts.
• Suggest creative techniques, tools, and processes to improve all aspects of client and team performance.
• US-based advocate for Global Operations Center (GOC) and client advocate of key delivery work.

What are the qualifications?

• 5-8 years progressive years of experience working with a premier Consumer Packaged Goods (CPG) company.
• Demonstrated ability to successfully manage complex client deliverables.
• Demonstrated experience within the CPG industry using syndicated point-of-sale (POS)/panel data.
• Leadership experience including mentoring and coaching.
• Experience with Circana solutions, including Unify, curated content, and integration of new technologies.
• Strong analytic and quantitative abilities, problem-solving skills, and attention to detail.
• Excellent organizational skills and written/verbal communication skills.
• Ability to build and leverage mutually beneficial relationships and networks internally.
• Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
• Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills.
• Demonstrated a strong understanding of client issues.
• Ability and willingness to recognize and respond to client needs from a service perspective.
• Manages to budget, understands account financial dynamics, and suggests ways to be more efficient.
• Proven ability to consult with clients to influence thinking and drive Circana’s business agenda.
• Flexibility of work schedule to cover night and weekend work when needed.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $64,000 to $100,000.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Circana Careers website or Intranet site for internal candidates.

• Communicate professionally with clients and colleagues
• Engage with clients and ask questions to determine their wants, needs, preferences, and expectations
• Research, plan, and organize itineraries based on client needs
• Create quotes, itineraries, and invoices
• Stay up to date with industry news, changes, restrictions and best practices

Requirements

• Must be 18+ and a resident of the United States
• Must have a reliable and secure internet connection, computer and/or other device
• Must be available to attend live and recorded trainings and meetings
• Must be self-motivated, have a positive attitude, and open to learning new things
• Must be able to work independently but willing to ask for help and guidance when necessary

Perks

• Fully remote position
• NO SALES QUOTAS
• Flexible schedule – make your own hours (no min or max)
• No experience required
• Full training provided
• Certification included
• Work from anywhere you have internet
• Access to extremely discounted rates
• Discounted theme park tickets
• Access to free marketing materials
• 1099 commission and tax benefits

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A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Entry- Level Part-Time Weekend, Care Team Representative

Part-Time Weekend Positions

Preferred locations: IA, IL, OH, MN, IN, TN, FL, MI, TX, or AZ.

18 Hours a Week – All shifts include a Monday.

Training is done by remote video, Sat-Sun-Mon, 8:15AM – 2:45PM CST during first weeks of employment.

11/27/23 Start Date – Weekend Shifts (Sat-Sun-Mon), various shift times/days, but all include a Monday shift.

Entry-level, Care Team Representative

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

• A stable and consistent work environment in an office and/or virtual setting
• A training program to learn how to help employees and customers from some of the world’s most reputable brands.
• An assigned mentor and manager who will guide you on your career journey.
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

Primary Purpose Of The Role

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Essential Responsiblities May Include

• Provide excellent customer service to external customers and internal support to an assigned team.
• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
• Provide detailed notes on phone calls, and track and code documentation according to standard processes.
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
• Resolve issues with one call/ one-person responses.
• Investigate customer feedback.
• Track trends
• Assist with developing corrective/preventative actions.
• Perform administrative tasks.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum.
• An assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

APPLICATION PROCESS

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position’s criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include –

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

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